Students’ Perceptions and Satisfaction Analysis Towards Online Guidance and Counseling Services During Covid-19 Pandemic

Nina Alfa Rizkana, Sofia Farzanah Sulaeman, Venazmi Livia Buamona, Herdi Herdi, Tamima Rubama

Abstract


The Covid-19 pandemic has brought about fundamental changes in providing school guidance and counseling services. The provision of services that were previously done offline, now it was changed to online. This study examines the descriptions of students' perceptions and level of satisfaction with online guidance and counseling services. The purposive sampling technique was done by surveying and sampling. A total of 246 respondents were obtained with the use of perception assessment as the instrument and CSQ-8 to measure the level of satisfaction. The results showed that students had a good perception of online Guidance and Counseling (BK) services and had a moderate or satisfactory level of satisfaction.

Keywords


Cyber Counselling, Perception, Satisfaction, Online counselling, Pandemic

Full Text:

PDF

References


Abdillah, H., Setyosari, P., Lasan, B., & Muslihati, M. (2020). The Acceptance of Guidance And Counseling Teachers In The Use Of ICT During School From Home In Pandemi Covid 19 Era. Journal for the Education of Gifted Young Scientists, 8(0000), 1569–1582. https://doi.org/10.17478/jegys.804939

Agarwal, S., & Kaushik, J. S. (2020). Student’s Perception of Online Learning during COVID Pandemic. Indian Journal of Pediatrics, 87(7), 554. https://doi.org/10.1007/s12098-020-03327-7

Amalia, R. F., Badrujaman, A., & Tjalla, A. (2016). Kepuasan Siswa Terhadap Layanan Konseling ONSELING Individual (Survei pada siswa kelas VIII di SMP Negeri se-Kecamatan Matraman, Jakarta Timur). Insight: Jurnal bimbingan konseling, 5 (1), 87.. https://doi.org/10.21009/insight.051.13

Anhusadar, L. (2020). Persepsi Mahasiswa PIAUD terhadap Kuliah Online di Masa Pandemi Covid 19. Kindergarten: Journal of Islamic Early Childhood Education, 3(1), 44. https://doi.org/10.24014/kjiece.v3i1.9609

Attkisson, C. C., & Grrenfield, T. K. (1996). CSQ: Scales and the Service. Outcome Assessment in Clinical Practice., March, 120–127.

Bączek, M., Zagańczyk-Bączek, M., Szpringer, M., Jaroszyński, A., & Wożakowska-Kapłon, B. (2021). Students’ perception of online learning during the COVID-19 pandemic: A survey study of Polish medical students. Medicine, 100(7), e24821. https://doi.org/10.1097/MD.0000000000024821

Bargh, J. A., Chen, M., & Burrows, L. (1996). Automatic of social behavior: Direct effects of trait construct and stereotype activation on action. Journal of Personality and Socal Psychology, 230-244.

Barnett, J. E. (2005). Online Counseling: New Entity, New Challenges. The Counseling Psychologist, 33(6), 872–880. https://doi.org/10.1177/0011000005279961

Dami, Z. A., & Waluwandja, P. A. (2019). Counselee Satisfaction In Face-To-Face and Cyber-Counseling Approach to Help Cyber-Bullying Victims in The Era of Industrial Revolution 4.0: Comparative Analysis. Oapub.Org, 6, 232–245. https://doi.org/10.5281/zenodo.3344908

Dhawan, S. (2020). Online learning: A panacea in the time of COVID-19 crisis. Journal of Educational Technology Systems, 49(1), 5-22.

Ella Page, R. L.-K. (2021). Learning loss,learning gains and wellbeing:a rapid evidence assessment. Education Development Trust.

Domenico, L. Di, Pullano, G., Coletti, P., Hens, N., & Colizza, V. (2020). Expected impact of school closure and telework to mitigate COVID-19 epidemic in France. Epicx-Lab.Com, 1–15. www.epicx-lab.com/covid-19.html]

Fidalgo, P., Thormann, J., Kulyk, O., & Lencastre, J. A. (2020). Students’ perceptions on distance education: A multinational study. International Journal of Educational Technology in Higher Education, 17(1). https://doi.org/10.1186/s41239-020-00194-2

Glasheen, K., Campbell, M., & Shochet, I. (2015). School Counsellors’ and Students’ Attitudes to Online Counselling: A Qualitative Study. Journal of Relationships Research, 6, 1–10. https://doi.org/10.1017/jrr.2015.8

Handika, M., & Herdi, H. (2021). Efektivitas Layanan E-Counseling dalam Membantu Permasalahan Siswa Selama Masa Pandemi Covid-19. Jurnal Paedagogy, 8(4), 506. https://doi.org/10.33394/jp.v8i4.3948

Hiltz S R (1993) The virtual classroom: learning without limits via computer networks (Norwood, New Jersey: Ablex Publishing Corporation)

Huang, F., Lou, Y., Chen, S., & Guo, J. (2020). Students perceptions of using mobile technologies in informal English learning during the COVID-19 epidemic: A study in Chinese rural secondary schools. Journal of Pedagogical Research, 4(4), 475–483. https://doi.org/10.33902/jpr.2020063786

Keller, J. (1983). Motivational design of instruction. . In Instruction design theory and models: an overview of their current status (pp. 386-434). Erlbaum: Hillsdale.

Koohang, A., & Durante, A. (2003). learners' perception toward the web based distance learning activities/assignments portion of an undergraduate hybrid instructional model. Journal of Informational Technology Education, 105-113.

Kusumawati, E. (2020). Peluang Dan Tantangan Layanan Bimbingan Dan Konseling Di Era Disrupsi. Counsenesia Indonesian Journal Of Guidance and Counseling, 1(02), 64–71. https://doi.org/10.36728/cijgc.v1i02.1184

Lee, T. S., & Tsai, H. J. (2005). The effects of business operation mode on market orientation learning orientation and innovativeness. Industrial Management and Data Systems , 325-348.

Mancillas, A. (2003). Counseling Students ’ Perceptions of Counseling Effectiveness. Reproduction, 191–194.

Mishna, F., Bogo, M., & Sawyer, J. L. (2015). Cyber Counseling: Illuminating Benefits and Challenges. Clinical Social Work Journal, 43(2), 169–178. https://doi.org/10.1007/s10615-013-0470-1

Nuraeni, L., Purwasih, R., & Mutakim, J. (2020). IKIP Siliwangi student’s perceptions of online teaching and learning process during COVID-19 pandemic? Journal of Physics: Conference Series, 1657(1). https://doi.org/10.1088/1742-6596/1657/1/012084

Papalia, D.E., Olds, S.W., & Feldman, R.D. (2009). Human Development. Perkembangan Manusia (terjemahan Marwensdy, B). edisi 10, buku 2. Jakarta: Penerbit Salemba Humanika.

Rachman, A., & Jamain, R. R. (2020). Persepsi Mahasiswa Bimbingan dan Konseling Terhadap Pembelajaran Online pada Masa Pandemi Covid-19. Prosiding Seminar Nasional Bimbingan Dan Konseling Universitas Negeri Malang "Arah Kurikulum Program Studi Bimbingan Dan Konseling Indonesia Di Era Merdeka Belajar, 43–49.

Rakhmanina, L., Martina, F., Halolo, F. B., Syafryadin, S., & Noermanzah, N. (2021). Students’ Perception on Online English Learning during Covid-19 Pandemic Era. Silampari Bisa: Jurnal Penelitian Pendidikan Bahasa Indonesia, Daerah, Dan Asing, 3(2), 428–439. https://doi.org/10.31540/silamparibisa.v3i2.1150

Reuge, N., Jenkins, R., Brossard, M., Soobrayan, B., Mizunoya, S., Ackers, J., Jones, L., & Taulo, W. G. (2021). Education response to COVID 19 pandemic, a special issue proposed by UNICEF: Editorial review. International Journal of Educational Development, 87, 102485. https://doi.org/10.1016/J.IJEDUDEV.2021.102485

Sampson, P. M., Leonard, J., Ballenger, J. W., & Coleman, J. C. (2010). Student satisfaction of online courses for educational leadership. Journal Onlineof Distance Learning Administration, 13(3), 1–12.

Smart, K. L., & Cappel, J. J. (2006). Students’ perceptions of online learning: A comparative study. Journal of Information Technology Education. doi:10.28945/243

Syamila, D. H. (2020). Konseling online: pemanfaatan teknologi dalam layanan konseling kelompok di SMP Global Islamic School Jakarta. Jurnal Paedagogy: Jurnal Penelitian Dan Pengembangan Pendidikan, 7(4), 281–288. https://e-journal.undikma.ac.id/index.php/pedagogy

Syauqi, K., Munadi, S., & Triyono, M. B. (2020). Students’ perceptions toward vocational education on online learning during the COVID-19 pandemic. International Journal of Evaluation and Research in Education, 9(4), 881–886. https://doi.org/10.11591/ijere.v9i4.20766

Wilczenski, F. L. (2006). cyber-communication: Finding Its Place in School Counseling Practice, Education and Profesional Development. Professional School Counseling, Vol. 9, No. 4 (april 2006), pp. 327-331 .

Zainudin, Z. N., & Yusop, Y. M. (2018). Client’s satisfaction in face-to-face counselling and cyber counseling approaches: A comparison. International Journal of Academic Research in Business and Social Sciences, 8(3), 677-684.




DOI: http://dx.doi.org/10.17977/jptpp.v8i4.21446

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Nina Alfa Rizkana, Sofia Farzanah Sulaeman, Venazmi Livia Buamona, Herdi Herdi

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

JPtpp is accredited “Rank 3” as a scientific journal under the decree of the Directorate General of Research Enhancement and Development, Ministry of Research, Technology, and Higher Education, dated December 7, 2022, No: 225/E/KPT/2022, effective for five years from Volume 7 Issue 8, 2022 until Volume 12 Issue 7, 2027. Link to download

Jurnal Pendidikan: Teori, Penelitian, & Pengembangan

Journal of Education: Theory, Research, and Development

Graduate School Of Universitas Negeri Malang

Lisensi Creative Commons

JPtpp is licensed under Creative Commons Attribution-ShareAlike 4.0 International License